FAQ's

1. How can I contact you?

You can reach us via email at roseygiftsusa@gmail.com. We strive to respond to all inquiries promptly and appreciate your patience.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the item. We ensure that all shipments are handled efficiently to provide timely delivery to our customers.

3. Can I get a refund on my product?

Yes, we have a 30-day refund policy. If you wish to request a refund, please contact us within 30 days of receiving your item. Note that we offer a 50% refund while allowing you to keep the product.

4. What should I do if my item is damaged upon arrival?

If your item is defective or damaged, please inspect it immediately and contact us with details, including photos, so we can evaluate the issue and provide a resolution.

5. Are there any items that cannot be returned?

Certain items, such as perishable goods, custom products, and personal care items, cannot be returned. Additionally, we do not accept returns on sale items or gift cards.

6. How long does shipping take?

Shipping times vary based on the product and destination. Typically, you can expect delivery within 3 to 5 business days after your order is processed.

7. Can I exchange my product for a different one?

We do not offer direct exchanges. If you would like a different product, please return the item you have and make a separate purchase for the new item once the return is accepted.

8. What payment methods do you accept?

We accept various payment methods, including major credit cards and PayPal, to ensure a secure and convenient checkout experience for our customers.

9. Do you offer international shipping?

Yes, we offer international shipping. Please note that shipping times and costs may vary based on the destination country.

10. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your shipment.